NEW Devon CCG Media Information | Latest update on the Exeter NHS Walk-in Centres

Media information
Date: 11 August 2015

Latest update on the Exeter NHS Walk-in Centres

As the clinical commissioner for services in most of Devon, we acknowledge the public support for the Walk-in Centre (WIC) facilities in Exeter and the paper’s intention to run a campaign. It is important to note, however that no decision has been made about the future of either WICs in Exeter at the Royal Devon and Exeter Hospital or at Sidwell Street.  Indeed, the current review of these services is on hold.

Last year Professor Sir Bruce Keogh, NHS England Medical Director, led a national review of urgent and emergency care. This review emphasised the need for services that were clear and of high quality so that people with urgent care needs would be treated in the most appropriate setting.

In future, we should expect that patients with urgent, but not life threatening injuries or illnesses, will be treated in Urgent Care Centres, rather than Walk-in Centres.

Urgent Care Centres will provide high quality care, with consistent opening hours and clearly specified roles. This will be an improved level of service that will hugely benefit patients in Exeter and surrounding areas.

At this early stage in the process, we don’t have all the answers and we are awaiting further national guidance, which will help us make decisions locally.

What we do know is that we will commission these services through what is known as a procurement process, with times and dates yet to be agreed.  This is also dependent on national guidance that is not yet finalised.  Further public information will follow once this national guidance is received.

Should the guidance and associated local reviews lead to a proposal for a different model of care to that presently in place in Exeter, or one that differs to the proposal that NHS NEW Devon CCG recently consulted on, then further consultation would take place.

In the meantime, we expect the urgent care services currently available at the two Walk In Centre’s in Exeter to continue in the present form for the foreseeable future.

Thank you for allowing us to make this clear.  Anyone who wishes to contact the CCG should direct their correspondence to or write to myself at NEW Devon CCG, Newcourt House, Old Rydon Lane, Exeter EX2 7JQ.

Yours Sincerely

Dr Alex Degan
GP and clinical lead for Transforming Community Services, Eastern locality
NHS Northern, Eastern and Western Devon Clinical Commissioning Group


For more information contact Keri Ross, Community Relations Manager, on 01392 267680 or email